Help Center
FAQ
Answers to the questions we hear most. Can't find what you're looking for? Contact our team.
How long do NOCTURNE candles burn?
Our single-wick candles burn for 55 to 60 hours. Our three-wick Luminous Aura vessel burns for 70 to 80 hours. Burn time depends on proper care: trim the wick to 1/4 inch before each use, and do not burn for more than 4 hours at a time.
Are your candles vegan and cruelty-free?
Yes. All NOCTURNE candles are 100% vegan, cruelty-free, phthalate-free, and made with a proprietary soft wax blend. We never test on animals or use animal-derived ingredients.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you're not in love with your scent, return it for a full refund, even if the candle has been burned. Just contact our concierge team to start the return process.
Do you offer international shipping?
Yes, we ship worldwide. Free shipping on US orders over $75. International rates are calculated at checkout. Most orders arrive within 5 to 10 business days.
How should I care for my candle?
Trim the wick to 1/4 inch before each burn. Burn for 2 to 4 hours at a time to ensure an even wax pool. Never leave a burning candle unattended. Keep away from drafts, children, and pets. Stop use when 1/2 inch of wax remains.
What makes NOCTURNE different from other candle brands?
Our proprietary soft wax blend is engineered for an exceptionally slow, even burn that releases deep, room-filling fragrance. Every candle is hand-poured in small batches with phthalate-free fragrances composed by master perfumers.
Can I subscribe to receive candles regularly?
Yes. Our Candle Ritual subscription delivers a new signature scent every month for $32. Subscribers save 15% on every order, get free shipping, and receive early access to limited editions. Cancel anytime.
Do you offer wholesale or corporate gifting?
We do. For wholesale inquiries and corporate gifting, please contact us at wholesale@nocturne.com with your business details and order volume. Our team will respond within 2 business days.